Return & Refund Policy

To be eligible for a return, the following conditions must be met:

• Item must be returned within 15 days of delivery date.
• Item must be unused, undamaged, and in original packaging with all tags intact.
• Proof of purchase (order confirmation or invoice) must be provided.
• Return must be approved by our team before shipping (no unauthorised returns accepted).
• All accessories, manuals, cables, and freebies included in the original order must be returned.

• Opened/used electronic earbuds or in-ear devices (hygiene reasons)
• Installed ceiling fans with signs of use
• Software, digital products, or subscriptions
• Products without original packaging, serial numbers removed or altered
• Items damaged due to misuse, physical damage, or liquid exposure
• Products marked "Final Sale" or "Non-Returnable" on the product page
• Custom engraved, branded, or personalised products
• Refurbished items beyond the 7-day defect window

If you receive a damaged or wrong product, please:

1. 1Take clear photographs of the damaged item and packaging.
2. 2Email us at support@remobiler.com within 48 hours of delivery.
3. 3Include your order number and attach the photos in the email.

For products within the warranty period that develop manufacturing defects:

• 1. Contact our support team with proof of purchase and a description of the defect.
• 2. Our team will diagnose the issue remotely or request the product be sent for inspection.
• 3. If confirmed as a manufacturing defect, we will repair, replace, or refund at our discretion.
• 4. Warranty does not cover: physical damage, water damage, misuse, or damage caused by incompatible accessories.

For third-party brand products (e.g., boAt, Samsung, Apple), warranty claims must be processed through the respective brand's service centre. We can assist you with contact details.

Bank processing times may vary. UPI refunds typically reflect faster than card refunds. Bank transfer refunds for B2B orders may take up to 5 additional business days.

Replacements are offered when:

• The product received is defective or damaged on arrival.
• The wrong product was shipped.
• A manufacturing defect is confirmed within the warranty period.

Replacement Timeline:

• Stock Available: Replacement dispatched within 3–5 business days of return approval.
• Out of Stock: You will be offered a full refund or store credit.
• B2B/Bulk Orders: Replacement timelines are negotiated separately.

Returns must be sent to: ReMobiler, Prerna Tower, Shil Road, Diva, Thane, Maharashtra – 400612

• Within 24 Hours of Order: Full cancellation with no charges.
• After 24 Hours (Before Dispatch): Cancellation allowed but may attract a 2–5% processing fee.
• After Dispatch: Orders cannot be cancelled. You must initiate a return after delivery.
• Custom/Bulk Orders: Cannot be cancelled once production/procurement begins.