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ReMobiler

Help Centre

Frequently Asked Questions

Find instant answers to the most common questions about our products, orders, shipping, returns, and more.

Company

6 Q&A

Learn about ReMobiler India, our story, location, and business credentials.

ReMobiler India is a B2B procurement and supply platform specialising in consumer electronics, energy-efficient fans, smart appliances, and mobile accessories. We cater to businesses, schools, hotels, government institutions, and distributors across India. Founded in 2022, we are headquartered at Prerna Tower, Diva, Thane, Maharashtra.
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Our registered office is at: ReMobiler, Prerna Tower, Shil Road, Diva, Thane, Maharashtra – 400612, India.
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ReMobiler India was founded in 2022 with a vision to simplify B2B procurement for Indian enterprises and government institutions.
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We serve corporate offices, schools, colleges, hotels, hospitals, government departments, NGOs, distributors, dealers, and individual bulk buyers across India.
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Yes. ReMobiler India is GST registered. All B2B purchases come with valid GST invoices with full ITC (Input Tax Credit) eligibility.
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You can reach us via:
- Phone: +91 9321836693 (Mon–Fri, 9am–6pm IST)
- Email: support@remobiler.com
- Contact Form: remobiler.com/contact
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Products

8 Q&A

Answers about our product range including fans, earbuds, smartwatches, chargers, and accessories.

Our product catalog includes:
- Energy-efficient BLDC Ceiling Fans with Battery Backup
- Inverter Fans & Smart Fans
- Wireless Earbuds & Headphones (boAt, Samsung, CMF by Nothing, JBL)
- Smartwatches & Fitness Bands
- iPhone & Mobile Accessories (Cases, Chargers, Cables)
- Wireless Chargers & Power Banks
- Bluetooth Speakers
- Refurbished iPhones
- Drones & Smart Gadgets
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BLDC stands for Brushless Direct Current. BLDC ceiling fans use a more efficient motor technology that consumes 50–70% less electricity compared to traditional induction motor fans. They are quieter, run at more speed settings, and have a longer lifespan. Our ReMobiler BLDC fans also include battery backup for uninterrupted operation during power cuts.
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Inverter fans use variable frequency drive technology to regulate motor speed, while BLDC fans use brushless DC motors. Both are energy-efficient. Our ReMobiler Inverter BLDC fan combines both technologies for maximum efficiency and includes battery backup — making it ideal for areas with frequent power cuts.
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A battery backup fan continues to operate during power outages. The ReMobiler True Inverter BLDC Ceiling Fan with Battery Backup features a built-in rechargeable battery that powers the fan for several hours during power cuts, making it perfect for Indian homes and offices.
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Yes. The ReMobiler True Inverter BLDC Ceiling Fan with Battery Backup is specifically designed to continue running during power outages. It automatically switches to battery power, ensuring uninterrupted cooling.
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Yes. Our refurbished iPhones are sourced from genuine Apple devices. They are tested, cleaned, and graded (Grade A/B) before listing. Each device is clearly described with its condition, and comes with a 3–6 month warranty.
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Yes. All branded products (boAt, Samsung, Apple, JBL, OnePlus, etc.) on our platform are sourced from authorised distributors or direct channels. We do not sell counterfeit goods.
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Our electrical products including fans comply with applicable BIS (Bureau of Indian Standards) standards. BIS certification details are mentioned on individual product pages where applicable.
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Fans & Energy Efficiency

8 Q&A

Technical questions about inverter fans, BLDC fans, battery backup fans, and smart fans.

A traditional ceiling fan consumes 60–80 watts. Our BLDC Inverter Fan consumes as low as 28–32 watts — saving up to 60% on electricity. Over a year, this translates to significant savings on your electricity bill.
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Our current BLDC fan offering is available in 1200mm (48 inch) sweep. Additional sizes may be available — please contact us for bulk order specifications.
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The ReMobiler True Inverter BLDC Ceiling Fan comes with a smart remote and offers multiple speed settings (typically 5–6 levels), allowing precise control over airflow and energy consumption.
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The fan can be installed by a qualified electrician following standard ceiling fan installation procedures. However, given the battery backup module and smart wiring, we recommend professional installation. Please read the installation manual supplied with the product.
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The ReMobiler BLDC Ceiling Fan with Battery Backup carries a 1-year warranty against manufacturing defects, including the motor and battery module. Physical damage, improper installation, and power surge damage are not covered.
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Absolutely. Our BLDC fans are ideal for offices, schools, hotels, restaurants, warehouses, and other commercial spaces. For bulk commercial orders, please contact our enterprise team for special pricing.
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The ReMobiler BLDC fan is designed to operate across a wide input voltage range (150V–270V), so a separate voltage stabiliser is generally not required. The inverter technology handles voltage fluctuations automatically.
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BLDC fans come with their own remote control and should not be used with traditional step-type resistive regulators. Use only the provided remote or a compatible BLDC-compatible regulator/dimmer.
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Orders & Payment

8 Q&A

How to place orders, payment options, GST invoicing, and bulk order processes.

You can place an order by:
1. Adding products to cart on our website and checking out.
2. Emailing your requirements to support@remobiler.com.
3. Calling us at +91 9321836693 for bulk/B2B orders.
4. Using our Contact Form for enterprise inquiries.
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We accept:
- UPI (PhonePe, GPay, Paytm, BHIM)
- Net Banking
- Debit & Credit Cards (via Razorpay)
- NEFT / RTGS / Bank Transfer (for B2B orders)
- Cash on Delivery (selected pincodes only)
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Yes. All orders automatically generate a GST-compliant invoice. For B2B buyers who need the invoice in their company name with GSTIN, please provide your GST number at checkout or via email at time of ordering.
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Yes. We offer tiered pricing for bulk orders starting at 10+ units. Contact our sales team at +91 9321836693 or email support@remobiler.com with your requirements for a custom quote.
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MOQ varies by product:
- Electronics accessories: 10 units
- BLDC Fans: 5 units
- Refurbished devices: 3 units
Contact us for pricing and availability.
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Yes. Once your order is dispatched, you will receive a tracking number via email/SMS. You can track your shipment at our Track Order page or directly on the courier's website.
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EMI options are available on select credit cards via our Razorpay payment gateway. No-cost EMI may be available for orders above ₹5,000. Check at checkout for applicable EMI options.
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Yes. We support government procurement including GeM (Government e-Marketplace) orders. Our team can assist with PO acceptance, documentation, and GeM seller registration assistance.
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Shipping & Delivery

7 Q&A

Delivery timelines, shipping charges, pincode availability, and tracking.

We deliver pan-India — to all major cities, towns, and most serviceable pincodes across all 28 states and union territories.
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Standard delivery: 5–10 business days.
Metro cities (Mumbai, Delhi, Bangalore, etc.): 3–5 business days.
For urgent requirements, contact us for expedited shipping options.
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Free shipping on all orders above ₹2,000.
Orders below ₹2,000: Flat shipping fee applicable as shown at checkout.
For bulk/B2B orders, shipping cost is included in the quotation.
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After dispatch, you will receive a tracking number by email and SMS. Visit our Track Order page (remobiler.com/track) or the courier partner's website to track in real time.
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We service most serviceable pincodes in India through our courier network. For remote or difficult-to-reach areas, delivery timelines may be extended. Contact us to check availability for your pincode.
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Address changes are possible only before the order is dispatched. Contact us immediately at +91 9321836693 or support@remobiler.com if you need to change your address.
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Delays can occur due to courier issues, weather, or public holidays. If your order hasn't arrived within the expected window, email us with your Order ID and we will investigate and provide an update within 24 hours.
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Returns, Refunds & Warranty

7 Q&A

Return eligibility, refund process, warranty claims, and replacement procedures.

We accept returns within 15 days of delivery for most products, provided the item is in original, unused condition with all original packaging and accessories. See our full Return & Refund Policy at remobiler.com/return-policy.
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1. Email support@remobiler.com with your Order ID, product name, and reason for return.
2. Attach photos if the item is damaged or incorrect.
3. We'll review and issue a Return Merchandise Authorisation (RMA) within 24–48 hours.
4. Ship the product back to our Thane address using the instructions provided.
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Once we receive and inspect the returned product (2–3 business days), approved refunds are processed within 7–10 business days to your original payment method.
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Yes. If the product is defective or wrong, we offer a replacement as the first option (if stock is available). If stock is unavailable, a full refund is issued.
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Contact us at support@remobiler.com within 48 hours of delivery with photos of the damaged item and packaging. We will arrange free pickup and a replacement or full refund.
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Yes. Opened in-ear earbuds (hygiene), installed fans, digital products, items without original packaging, and products marked Non-Returnable on the product page are not eligible for return unless defective.
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Email support@remobiler.com with: (1) Proof of purchase, (2) Product details, (3) Description and photos of the defect. Our team will guide you through the warranty claim process within 48 hours.
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Technical & Product Usage

6 Q&A

Installation, maintenance, troubleshooting, and product usage guidance.

1. Turn off the mains power before starting.
2. Mount the fan canopy bracket on the ceiling hook/box.
3. Connect L (live), N (neutral) and Earth wires as per the wiring diagram in the manual.
4. Install the remote receiver module in the canopy.
5. Attach the fan blades to the motor.
6. Restore power and pair the remote per the instructions.
We recommend hiring a licensed electrician for installation.
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Common reasons for fan noise:
- Loose blade screws: tighten all blade arm screws.
- Canopy mounting loose: re-secure the ceiling mounting.
- Blade wobble: check blade balance and alignment.
- Bearing issue: contact warranty support if noise persists after checking the above.
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Turn off the fan and wait for blades to stop. Wipe blades with a slightly damp microfibre cloth. Use a dry cloth for the motor housing. Never spray water or liquid directly onto the motor. Clean every 2–4 weeks for optimal performance.
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Try these steps:
1. Place earbuds in case and close lid for 10 seconds, then open.
2. On your phone, remove/forget the device from Bluetooth settings.
3. Put earbuds in pairing mode (hold touch area until LED flashes).
4. Reconnect via your phone's Bluetooth menu.
If the issue persists, contact the brand's support centre or our team.
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No. Physical damage including cracked screens is not covered under warranty. However, you may be able to get a paid repair through the brand's authorised service centre. Contact us for assistance in locating the nearest service centre.
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To maintain the battery backup module:
- Do not let the battery fully discharge for extended periods.
- If the fan will not be used for more than 30 days, charge the battery fully before storage.
- Avoid exposing the fan to extreme temperatures.
- The battery capacity may reduce over 2–3 years — this is normal and covered under warranty during the 1-year period.
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Account & Website

5 Q&A

Account registration, login, password reset, wishlist, cart, and checkout help.

Click 'Register' in the top navigation. Fill in your name, email, and password. Verify your email to activate the account. B2B dealer accounts require additional verification — use the Dealer Registration form.
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Click 'Forgot Password' on the login page. Enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it.
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On any product page, click the heart/wishlist icon. You must be logged in to save items to your wishlist. Access your wishlist from the navigation menu anytime.
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Orders placed as a guest may not appear in your account. If you were logged in, check the 'My Orders' section. If the order is still missing, email us with your order confirmation number and we will locate it.
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Yes. Go to Account > Addresses in your dashboard to add or update addresses. For already-placed orders, contact us immediately to request an address change (only before dispatch).
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Privacy & Security

5 Q&A

How we handle your data, cookies, and your privacy rights.

No. We never store your full card number, CVV, or UPI PIN. All payment processing is handled by Razorpay, a PCI-DSS Level 1 certified payment gateway.
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We collect standard analytics data (pages visited, time on site) via Google Analytics, and technical data (IP address, browser type) via server logs. This is anonymised and used only to improve the website.
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Yes. We use essential cookies (for cart and login), analytics cookies (Google Analytics), and optional preference cookies. You can manage cookie preferences in your browser settings.
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Email support@remobiler.com with the subject 'Data Deletion Request'. We will process your request within 30 days, subject to legal data retention requirements (e.g., GST records must be kept for 7 years).
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Yes. Our website uses SSL/TLS encryption (HTTPS). All data transmitted between your browser and our servers is encrypted. We also implement access controls and regular security audits.
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B2B, Dealers & Business Partnerships

7 Q&A

Information for dealers, distributors, OEM partners, and corporate bulk buyers.

Fill in the Dealer Registration form on our website or email your business details to support@remobiler.com. Our team will review your application and respond within 2–3 business days. Approval grants access to dealer pricing and bulk ordering.
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- Exclusive dealer pricing (below MRP)
- Priority order processing
- Dedicated account manager
- GST invoices with ITC eligibility
- Flexible payment terms for established partners
- GeM and tender support
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Yes. For select product categories (especially fans and accessories), we offer OEM and white-label options for qualified partners. Contact our enterprise team at support@remobiler.com for details and MOQ requirements.
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Yes. We welcome orders from government departments, PSUs, schools, colleges, and municipalities. We support GeM portal ordering and direct PO-based procurement. Contact us for GeM seller details or to discuss direct procurement.
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Credit terms (Net 15/30) are available for established B2B partners after credit verification. New accounts typically require upfront or advance payment. Discuss with your dedicated account manager after registration.
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Commission structures are discussed confidentially with qualified distributors. Please contact us at support@remobiler.com with your business profile, target territory, and estimated annual volume for a tailored proposal.
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Yes. Corporate orders are our core business. Whether you need 10 units or 10,000 — email support@remobiler.com or call +91 9321836693. We provide custom quotes, GST invoices, and dedicated after-sales support.
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Our enterprise support team is available Mon–Fri, 9am–6pm IST.

Contact Us Call +91 9321836693 Email Support

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