Privacy Policy

ReMobiler India ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit remobiler.com or purchase our products and services.

By accessing our website or placing an order, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

We do not knowingly collect data from children under 18. If you believe a child has submitted personal data to us, contact us immediately.

• Order Fulfilment: Processing orders, shipping, and managing returns and warranty claims.
• Account Management: Creating and managing your B2B dealer or customer account.
• Customer Support: Responding to enquiries, warranty claims, and complaints.
• GST Invoicing: Generating tax-compliant GST invoices and B2B documentation as required under Indian law.
• Analytics: Understanding how visitors use our site to improve user experience (using aggregated, anonymised data).
• Marketing: Sending promotional emails only with your consent. You may opt out at any time.
• Fraud Prevention: Detecting and preventing fraudulent transactions and account misuse.

We use cookies and similar tracking technologies to enhance your experience. Here's what we use:

You can control cookies via your browser settings. Disabling essential cookies may affect site functionality.

We do not store your full card number, CVV, or UPI PIN on our servers. All payment transactions are processed by PCI-DSS compliant third-party payment gateways:

• Razorpay — for domestic UPI, Net Banking, Debit/Credit cards
• Bank Transfer / NEFT / RTGS — for B2B bulk orders

Payment data is governed by the respective gateway's privacy policy. We only receive a transaction reference and status.

We share your data only on a need-to-know basis with the following categories of third parties:

• Logistics Partners — shipping courier companies for order delivery (name, address, contact).
• Payment Processors — Razorpay for secure payment processing.
• Analytics Providers — Google Analytics for anonymised usage statistics.
• Email Service Providers — for transactional emails (order confirmation, shipping updates).
• Legal Authorities — if required by law, court order, or government regulation (IT Act 2000, DPDP Act 2023).

We never sell your personal data to third parties for their own marketing purposes.

We implement industry-standard security measures to protect your data:

No method of electronic transmission is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

We retain your personal data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, and reporting requirements:

• Order & Transaction Records: 7 years (as required under Indian GST law)
• Customer Accounts: Until you request deletion or after 2 years of inactivity
• Contact Form Data: 12 months from submission
• Analytics Data: 26 months (aggregated, anonymised)
• Marketing Consents: Until you withdraw consent

You have the following rights regarding your personal data. To exercise any of these, contact us at support@remobiler.com.

We will respond to all valid requests within 30 days. Complex requests may take up to 60 days.

Our data practices comply with applicable Indian laws and regulations, including:

• Information Technology Act, 2000 — governing digital transactions and electronic records.
• IT (Amendment) Act, 2008 — covering data protection obligations for corporates.
• SPDI Rules, 2011 — Sensitive Personal Data and Information rules under the IT Act.
• Digital Personal Data Protection Act, 2023 (DPDP Act) — India's primary data protection legislation. We are preparing for full compliance ahead of implementation rules.
• GST Act, 2017 — requiring retention of financial and transactional records.

For any privacy-related queries, requests, or complaints: